Check your phone!
We have sent verification code to your phone:
+84988.933.688
Verification code
* The active code is wrong, please re-enter it
Or edit your Phone number
DOWNLOAD APP
Try My RedBox Today!
Send parcels and track them anytime, anywhere
Enter your Phone Number
Please enter your phone number to receive the OTP verification code
Your phone number
Enter verification code
Shipment is created successfully!
Your tracking number:
How to send from RedBox Locker?
Write drop-off code on parcel
The drop-off code is sent via SMS and also available in My RedBox app
Packaging Guideline
Send your parcel
Click "Send Now" on the locker screen and scan the QR code to open the door. Place the parcel in the locker, close it, and you're done!
Estimated delivery in 2-4 days
- Delivery time begins upon the sender's deposit of the shipment in the locker
- Deposit before 3PM: Shipment dispatched to third-party within 12-24 hours
- Deposit after 3PM: Shipment dispatched to third-party within 24-36 hours
- Need Help: Please contact Customer Services at920033259
Prohibited items• RedBox provides unrefrigerated dry transport service, and therefore it is forbidden to ship fresh foods and materials that are affected by heat
• Ensure that your shipment does not contain items that are considered prohibited, illegal or dangerous as per regulations. Examples include:
Cash
Precious Metal
Liquids
Drugs/Narcotics
Chemicals in all forms
Explosive Materials
Weapons
Unpackaged
Delivery Expectation
- Deposit before 4PM: Delivery by the next 1-2 days
- Deposit after 4PM: Delivery by the next 2-3 days
How it works?
How it works?
How to ship from Locker to Locker?
Step 1
Follow the steps to create a Locker to Locker order
Step 2
Drop-off your parcel at any nearby RedBox Locker
Step 3
If no pickup point is selected, the receiver will receive an SMS to choose a RedBox point.
Step 4
Driver picks up parcel and delivers to selected RedBox Point
Step 5
Receiver will receive an SMS & app notification when the parcel is ready for pickup
How it works?
How to ship from Locker to Door?
Step 1
Follow the steps to create a Locker to Door order
Step 2
Drop-off your parcel at any nearby RedBox Locker
Step 3
Driver picks up parcel and delivers to receiver’s address
Send from RedBox Locker
You can send your parcel by packing and drop-off from any RedBox Locker.
Explore RedBox Point Map to find the most convenient one for you.
Pickup from RedBox Point
1. Select Pickup Point
Receiver will get an SMS to select the RedBox pickup point.
2. Pickup at RedBox Point
An SMS will be sent to Receiver to come and pick up the parcel when it's ready.
Pin a receiver address
You can search address or drag the pin to your location. Then confirm your delivery address.
RedBox Shipment Compensation Policy for Senders
Introduction
The shipment compensation policy aims to clarify and define the scope and mechanism for compensating RedBox SA customers (senders) for damaged or lost shipments.
Submitting Claims
1. Claims must be submitted by the sender, not the recipient.
2. How to submit claims:
- Individuals (Express Service): Call the toll free number (8001111960) or email support@redboxsa.com.
3. All claims must be submitted within two (2) days of receiving the shipment. Failing to meet this deadline will forfeit the sender's right of compensation.
4. Upon submission, an email with a ticket number will be sent to the customer. Supporting documents must be provided within 14 days, or the right to compensation will be forfeited.
Verification and Claim Processing Time
1. Verification takes 5 to 7 days and If approved, the compensation amount will be transferred to the sender’s bank account within 14 days.
Compensable and Non-Compensable Items
1. Damaged, lost, or incomplete shipments caused by RedBox negligence are eligible for compensation. Compensation is calculated based on the declared value of the shipment plus shipping costs, capped at 375 SAR.
2. For products that are eligible for replacement (such as SIM cards, recharge cards, gift cards, certificates and documents), compensation is limited to 50 riyals only.
RedBox makes every effort to protect shipments from damage, loss, and shortage in line with the expected delivery schedules. However, it will not assume responsibility or provide compensation in the following cases:
1. Loss, damage, or delays caused by customs, government authorities, or unforeseen circumstances beyond control.
2. Missing or incorrect recipient details.
3. Failure of the customer to complete documentation requirements within 14 days via the claim submission channels.
4. Sender negligence, such as poor packaging or failure to use protective labeling for fragile items.
5. Self-deterioration of the shipment due to its nature.
6. Force majeure events leading to shipment or document damage.
7. Shipments stored in RedBox warehouses for more than 90 days, which will be Liquidated or confiscated as per postal regulations.
8. Failure to collect shipments during the specified storage period or expiry of storage duration for perishable shipments.
9. Incorrect or incomplete recipient information leading to delays, damage, or loss. The sender will be charged for full shipping costs in such cases.
10. The inclusion of any outbound or inbound shipment to the Kingdom containing 1
11. Non-shippable or prohibited materials as stipulated in Article 1 of the Postal Prohibitions Regulation and the procedures for handling them in case of suspicion, or any other items listed in the same regulation,including:
Non-shippable items:
1. Weapons and hazardous, prohibited, or restricted materials as classified by the Universal Postal Union.
2. All types of currency.
3. Hazardous materials, flammable, and explosive substances.
4. All items prohibited for import or export under the customs regulations, executive rules, and applicable laws in the Kingdom.
5. Silver and gold, whether in the form of currency or bullion.
6. Pictures, books, money, newspapers, and any shipments that violate public morals and traditions.
7. Any materials subject to a decision by the relevant authorities.
Required Documents for Claim Verification
1. Shipment tracking number.
2. Purchase Invoice
3. Photos or videos showing the damage.
Compensation Mechanism
1. Individuals (Express Service): Compensation is transferred directly to the sender's bank account.
Packaging Guideline
*You can select the “Parcel packing” option in My RedBox app and pay an additional 5 SAR. We will package the parcels for you before shipping
1- Choose Suitable Packaging
Use sturdy boxes or padded envelopes that fit the shipment and the locker sizes.
Add cushioning materials like bubble wrap or packing peanuts to protect parcels.
2- Secure Your parcels
Wrap all your parcels in one package
Fill empty spaces to prevent shifting during delivery.
3- Handle Fragile or Special parcels Carefully
Use extra padding and a warning label for fragile items.
Use anti-static bags for (electronics).
4- Seal and Label Properly
Use strong tape to seal your package.
Clearly write the drop off code and attach it securely.
How to deposit shipment?
Step 1
Write Drop-off code on parcel
Step 2
Go to any RedBox locker near youFind Locker >>
Step 3
On locker’s screen, select “Send Now or Return” & choose “Send Now”
Step 4
Scan the QR code sent to you via SMS or in My RedBox App to open the door
Step 5
Deposit the shipment in the locker and close locker’s door
RedBox Lockers Sizes
Here are the dimensions of the lockers:
Shipments sizes are maximum of 20 Kg, with fixed pricing for all dimensions.
Large: 47x37x35 cm
Medium: 47x37x19.5 cm
Small: 47x37x8 cm
